Position Overview: The GM Operations  will act as a strategic business partner to the senior executive leadership team. This dual-role professional will oversee both the financial and operational aspects of the organization, ensuring alignment with the company’s long-term goals and objectives. The incumbent will play a pivotal role in driving financial performance, operational efficiency, and organizational growth.

Key Responsibilities:

Strategic Leadership:

·        Act as a strategic business partner to the senior executive leadership team, contributing to high-level decision-making and company vision.

·        Communicate, engage, and interact with the Core Management Team to align financial and operational strategies with overall organizational goals.

·        Represent the company in interactions with banks, financial institutions, vendors, investors, auditors, and government officials.

·        Attend and represent the organization at key industry events, public meetings, and other functions as required.

Financial Management:

·        Assess and evaluate financial performance in relation to long-term operational goals, budgets, and forecasts.

·        Provide insight and recommendations to support both short-term and long-term growth plans.

·        Create and establish yearly financial objectives that align with the company’s growth and expansion plans.

·        Oversee the preparation, accuracy, and timeliness of financial and management reporting, including weekly, monthly, and annual financial statements.

·        Ensure compliance with all local, state, and central regulations, including timely filing of tax returns and adherence to audit standards.

·        Review monthly financial results, conduct detailed analyses, and provide actionable recommendations.

·        Manage cash flow, investments, and asset management to optimize financial stability.

·        Explore new investment opportunities and assess potential returns and risks.

Operational Oversight:

·        Identify, acquire, and implement systems and software to improve operational efficiency and financial reporting.

·        Evaluate departments and recommend process automation to enhance productivity.

·        Develop and execute analyses for business initiatives, product launches, and new service offerings.

·        Enhance and implement robust financial and operational systems, processes, tools, and controls.

·        Oversee and manage month-end closing activities, including general ledger and balance sheet accounts.

·        Direct overall company operations, ensuring optimal utilization of resources and alignment with organizational goals.

Compliance and Governance:

·        Ensure application of appropriate internal controls and financial procedures.

·        Serve as the key contact for external auditors, managing the preparation and support for audits.

·        Stay updated on audit best practices and relevant state, federal, and local laws.

Team Management and Collaboration:

·        Select, engage, and manage consultants, auditors, and investors as needed.

·        Provide leadership and guidance to finance and operations teams.

·        Foster a culture of continuous improvement and collaboration across departments.

Required Qualifications:

·        A Master’s degree or professional certifications (e.g., CPA, CFA, CMA) is highly desirable.

·        Proven experience in a senior financial leadership role, with demonstrated expertise in operational management.

·        Strong knowledge of financial planning, analysis, and reporting.

·        Experience with process automation and systems implementation.

·        Excellent interpersonal, communication, and negotiation skills.

·        Ability to analyze complex financial and operational data and provide strategic insights.

Key Competencies:

·        Strategic Thinking

·        Financial Acumen

·        Operational Efficiency

·        Leadership and Team Management

·        Regulatory Compliance

·        Analytical and Problem-Solving Skills

·        Effective Communication and Interpersonal Skills

Work Environment: This role requires a dynamic professional capable of multitasking and adapting to fast-paced environments. The incumbent will balance strategic planning with day-to-day operational responsibilities and serve as a bridge between finance and operations to drive company success.

Key Responsibilities:

Sales & Target Achievement:

1. Develop and implement effective planning and budgeting strategies to meet the organization's sales targets.
2. Set realistic and achievable sales targets for the Marketing Executives, ensuring alignment with organizational objectives.
3. Formulate strategies and techniques to achieve sales goals and decide the future course of action for team members.

Team Management & Motivation:

4. Lead and support the sales team, fostering a collaborative environment to achieve common goals.
5. Motivate team members by developing lucrative incentive schemes, introducing monetary benefits, and appreciating good performance.
6. Ensure a harmonious working environment and address conflicts among team members.

Customer Acquisition & Lead Generation:

7. Map potential customers and generate leads for the organization, focusing on identifying new business opportunities.
8. Investigate and resolve complex customer issues passed on by customer care or Marketing Executives.
9. Assist in developing and implementing a comprehensive customer service policy for the organization.

Performance Monitoring & Feedback:

10. Supervise and track the team’s performance to ensure desired results are achieved.
11. Provide timely and constructive feedback to sales personnel regarding their performance.
12. Address performance gaps with patience and provide solutions to enhance productivity.

Training & Development:

13. Organize training sessions, workshops, and challenging opportunities to foster career growth and skill enhancement for the team.
14. Conduct regular business plan review meetings with the sales team to strategize and evaluate progress.

Sales Operations & Reporting:

15. Contribute sales insights to strategic plans, implement productivity and quality standards, and resolve operational issues.
16. Maintain and update sales manuals, and prepare periodic sales reports for management review.

Credit Control & Collections:

17. Lead the credit control team, ensuring timely collection of payments and meeting collection targets set by the organization.
18. Manage overdue payments via calls, emails, and letters within agreed timelines.

Customer Service Excellence:

19. Investigate and resolve long-standing or complex customer problems efficiently.
20. Collaborate with relevant departments to develop strategies for improving overall customer satisfaction.

Qualifications & Skills:

Education:

• Master’s degree (MBA/PGDM) in Sales & Marketing is preferred.

Experience:

• 12–15 years of experience in Sales & Marketing, with at least 5 years in a leadership role.
• Proven ability to meet sales targets, lead teams, and implement marketing strategies.

Skills:

• Strong leadership and decision-making abilities.
• Excellent interpersonal and communication skills.
• Analytical mindset with expertise in problem-solving and trend analysis.
• Proficient in CRM tools, data management systems, and MS Office Suite.
• Ability to handle pressure and meet tight deadlines.

Work Conditions:

• Frequent travel to meet clients, attend meetings, and oversee regional sales operations.
• Ability to work in a fast-paced and dynamic environment.

We are seeking a dynamic and results-oriented Business Development Manager to join our team. The  Business Development Manager will play a pivotal role in driving sales, building strong client relationships, and ensuring smooth operational execution. This role involves identifying opportunities, resolving customer concerns, and collaborating with internal teams to meet business objectives.

Key Responsibilities:

1. Sales Meetings:Attend quarterly and monthly sales meetings to discuss targets, strategies, and performance.

2. Opportunity Identification:Generate new business opportunities through cold calls, networking, and market engagement.

3. Client Relationship Management:Meet potential clients to understand their needs and provide tailored solutions.

4. Market Research:Conduct market research to assess demand trends and identify opportunities for growth.

5. Inventory Management:Ensure stock availability at all outlets to meet customer requirements effectively.

6. Order Management:Take orders from clients and accurately record them in the sales system.

7. Customer Support:Handle customer complaints professionally and resolve issues promptly.

8. Team Collaboration:Work closely with team members to streamline operations and ensure load preparation.Coordinate with the Area Sales Manager (ASM) and logistics teams for smooth execution.

9. Payment Collection:Collect payments as per agreed terms and follow up on overdue accounts.

10. Customer Follow-up:Follow up with defaulters and dishonored payment cases to recover dues.

11. Route Planning:Conduct timely visits to clients as per the predefined route plan to maintain relationships and ensure service excellence.

Qualifications and Skills:

• Proven experience in sales or related roles.

• Strong interpersonal and communication skills.

• Proactive, self-motivated, and target-driven.

• Ability to handle customer complaints with professionalism.

• Competence in market research and analysis.

• Familiarity with inventory and order management processes.

• Basic understanding of logistics coordination.

• Proficiency in Microsoft Office and sales software.

Preferred Qualifications:

• Bachelor’s degree in Business Administration, Marketing, or a related field.

• Experience in handling field sales.